Jake Bantz
Associate Manager, Technical Support
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Actividad total270
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Última actividad
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Miembro desde
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Siguiendo19 usuarios
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Lo siguen3 usuarios
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Votos45
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Última actividad de Jake Bantz-
Jake Bantz hizo un comentario,
Hi Shweta, with the native functionality it is not possible to filter by article labels and present only those articles. Jake Bantz | Associate Manager, Advocacy NEW - Zendesk offers free, on-dema...
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Jake Bantz hizo un comentario,
Hi Akhter, Shahroze, You're executing one of the ways I've seen this done - to use some DOM manipulation/injection based on the selected value. Alternatively, you could indeed use some "dummy" tick...
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Jake Bantz hizo un comentario,
Hi Akhter, Shahroze, I don't see any elements in my Copenhagen theme with the id of article-sidenav, but I did notice on the article template, that there is an article-sidebar class. If this is not...
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Jake Bantz hizo un comentario,
Hi Lila Kingsley! I hope you're well. The workflow I would suggest would be to use the methods above to remove the unwanted option from the dropdown on the new request page, and then try to route a...
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Jake Bantz hizo un comentario,
Hi Bethany, Have you created a dynamic content item per the "Note" in the yellow box on the article? Once you have created that item with the variants to match your current Help Center locale, it w...
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Jake Bantz hizo un comentario,
Hello! First, I would recommend removing the request placeholder from the Header template since you don't want it to appear for any users. Next, know that our default Copenhagen theme has a request...
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Jake Bantz hizo un comentario,
Hi Rich! I think I have just the thing for your use case. As we show in our developer documentation here, you can add a ticket form parameter to the helper. In your case, you would want something l...
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Jake Bantz hizo un comentario,
Hi! Could you maybe add alternate templates for these categories instead to render different sidebar experiences? We go into more detail on this in Adding multiple article, section, and category te...
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Jake Bantz hizo un comentario,
Hi Michelle, There isn't a way to implement a conditional statement to check the current page, but you could possibly add a Javascript snippet in a <script> block only on the new request template w...
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Jake Bantz creó un artículo,
El widget de Chat no funciona en el sitio web Allowed Domain
Síntomas del problema El código del Web Widget se implementó en un sitio externo. Sin embargo, la funcionalidad de chat no funciona, y si solo se usa Chat, el widget no aparece. Condiciones El cód...