Alexander Morrison

We also have a use case for this specific feature. It seems pretty out of the blue that Triggers cannot add an internal comment of our choosing without using Webhooks.

For instance, If we wanted a Trigger where If an Organization contains tags “XYZ” add internal comments to newly created tickets.

Seems silly that this feature is missing.

Any update on when Outbound calling will be bought to the Mobile Support applications across iOS and Android? Even if its though Agent Callback/Connect?