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Bogdan Bobkov

Incorporación 25 jun 2024

Última actividad 03 feb 2025

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Última actividad de Bogdan Bobkov

Bogdan Bobkov hizo un comentario, 3 de febrero de 2025 09:20

Comentario de la comunidad Developer - Zendesk SDKs

Comunidad

Hi Tipene!
Could you tell me if there is any news, please?

Ver comentario · Editado 03 feb 2025 · Bogdan Bobkov

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Bogdan Bobkov hizo un comentario, 6 de diciembre de 2024 10:45

Comentario de la comunidad Developer - Zendesk SDKs

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Upd

Ver comentario · Publicado 06 dic 2024 · Bogdan Bobkov

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Bogdan Bobkov hizo un comentario, 18 de noviembre de 2024 11:38

Comentario de la comunidad Developer - Zendesk SDKs

Comunidad

Any updates?

Ver comentario · Publicado 18 nov 2024 · Bogdan Bobkov

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Bogdan Bobkov creó una publicación, 8 de noviembre de 2024 12:33

Publicación Developer - Zendesk SDKs

Exceptions when closing the Zendesk popup in the Unity SDK

Hi guys!
We are seeing exceptions when we try to open the Zendesk popup and close it before the chat initializes.
Can anyone help me resolve this issue?

[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Opened...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] ***************** CONNECTED
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...

Exception: [ZendeskException][ZMConversationViewController:96] Object reference not set to an instance of an object.
  at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.b__56_0 () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <0000
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.UI.Scripts.d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()

Exception: [ZendeskException][ZendeskMessaging:165] Object reference not set to an instance of an object.
  at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.Messaging.MessagingKit.b__56_0 () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.MessagingCore.RestClient.Client.NativeMessagingRestClient.GetConversation (System.String conversationId, System.String userId, Zendesk.MessagingCore.Models.Authentication authentication) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0 
  at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0 
  at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest 
Zendesk.Runtime.Logging.UnityEngineLogger:LogException(String, Exception, Int32)
Zendesk.Runtime.Messaging.d__10:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)
Zendesk.Runtime.UI.Scripts.d__13:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__54:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__56:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.d__47`1:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.Messaging.<b__56_0>d:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.API.d__16:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__25:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.MessagingCore.RestClient.Client.d__2:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__3:MoveNext()
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)
Zendesk.Runtime.RestClient.d__4:MoveNext()
UnityEngine.UnitySynchronizationContext:Exec()

[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sending...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] Message sent...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message receiving...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] [WebSocket] message received...
[ZendeskLog][MessagingCoreEventsHandler:23] [RTC] Subscribed

Editado 08 nov 2024 · Bogdan Bobkov

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Bogdan Bobkov creó una publicación, 25 de septiembre de 2024 16:42

Publicación Developer - Zendesk SDKs

Error occurs in some cases when attaching images in the Unity SDK

Hi guys,

We integrated the Zendesk SDK into our Unity project, but we've started encountering errors when trying to attach an image to a conversation. These issues occur in the following situations:

When using the Unity Editor
When trying to attach an image on a Galaxy A52 (Android 13) through Samsung Gallery
When the user has a weak internet connection

Could you help us resolve this issue?

E Curl error 3: URL rejected: Error
[ZendeskError]: Image to display is not available. Unable to open image viewer.

Publicado 25 sept 2024 · Bogdan Bobkov

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Bogdan Bobkov hizo un comentario, 15 de julio de 2024 14:39

Comentario de la comunidad Developer - Zendesk SDKs

Comunidad

Can someone tell me how to solve this problem?

Ver comentario · Publicado 15 jul 2024 · Bogdan Bobkov

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Bogdan Bobkov hizo un comentario, 15 de julio de 2024 14:38

Comentario de la comunidad Developer - Zendesk SDKs

Comunidad

Can someone tell me how to solve this problem?

Ver comentario · Publicado 15 jul 2024 · Bogdan Bobkov

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Bogdan Bobkov creó una publicación, 25 de junio de 2024 09:16

Publicación Developer - Zendesk SDKs

Errors when the Internet is weak in Unity SDK

Hello guys!

We have integrated Zendesk SDK in our Unity project, and then we started to get errors if we tried to close the Zendesk popup with a weak Internet connection while running ZendeskSdk.Instance.Messaging.ShowMessagingAsync(). It looks like we need to pass a CancellationToken to the function arguments to force the coroutines to terminate.

[ZendeskLog]: Conversation Fields have been successfully set

[ZendeskLog]: [RTC] [WebSocket] Opened...

[ZendeskLog]: [RTC] ***************** CONNECTED

[ZendeskLog]: [RTC] [WebSocket] Message sending...

[ZendeskLog]: [RTC] [WebSocket] Message sent...

[ZendeskLog]: [RTC] [WebSocket] message receiving...

[ZendeskLog]: [RTC] [WebSocket] message received...

[ZendeskLog]: [RTC] [WebSocket] Message sending...

[ZendeskLog]: [RTC] [WebSocket] Message sent...

[ZendeskLog]: [RTC] [WebSocket] Message sending...

[ZendeskLog]: [RTC] [WebSocket] Message sent...

Exception: [ZendeskException] Object reference not set to an instance of an object.

at UnityEngine.RectTransform.get_sizeDelta () [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.MessagingLayoutController.get_MaxWidth () [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.TryGetLayoutDataAtIndex (System.Int32 messageIndex, Zendesk.Runtime.Messaging.LayoutData& layoutData) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.Messaging.MessageHistoryContextManager.InitializeWithObservableMessageList () [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.Messaging.ObservableList`1[T].InitializeWith (System.Collections.Generic.List`1[T] items) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.Messaging.ContextAdapter.InitializeWithMessages (System.Collections.Generic.List`1[T] messages) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.b__53_0 () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest[T] (Zendesk.MessagingCore.RestClient.Client.IRestRequest requestBuilder) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Th

Zendesk.Runtime.UI.Scripts.d__12:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__52:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__53:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__45`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.<b__53_0>d:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.API.d__13:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.MessagingCore.RestClient.Client.d__4`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.RestClient.d__3:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(Task`1)

Zendesk.Runtime.RestClient.d__4:MoveNext()

UnityEngine.UnitySynchronizationContext:Exec()

Exception: [ZendeskException] Object reference not set to an instance of an object.

at UnityEngine.MonoBehaviour.StartCoroutine (System.Collections.IEnumerator routine) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.UI.Scripts.ZMConversationViewController.Initialise (Zendesk.Runtime.UI.Scripts.ConversationScreenState state) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.RetrieveConversation () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.RetrieveMostRecentConversationForCurrentUser () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.ProcessUserAction[T] (System.Func`1[TResult] action) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.Messaging.MessagingKit.b__53_0 () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.API.ZendeskMessagingApi.GetConversation (System.String conversationId) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.MessagingCore.RestClient.Client.RestClient.PerformRequest[T] (Zendesk.MessagingCore.RestClient.Client.IRestRequest requestBuilder) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyncCtx) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncMethodBuilderCore+MoveNextRunner.Run () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.AwaitTaskContinuation.RunCallback (System.Threading.ContextCallback callback, System.Object state, System.Threading.Tasks.Task& currentTask) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task.FinishContinuations () [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.Tasks.Task`1[TResult].TrySetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1[TResult].SetResult (TResult result) [0x00000] in <00000000000000000000000000000000>:0

at Zendesk.Runtime.RestClient.UnityWebRequestWrapper.SendRequestAsync (Zendesk.MessagingCore.RestClient.Client.IRestRequest request) [0x00000] in <00000000000000000000000000000000>:0

at System.Threading.ExecutionContext.RunInternal (System.Threading.ExecutionContext executionContext, System.Threading.ContextCallback callback, System.Object state, System.Boolean preserveSyn

Zendesk.Runtime.Messaging.d__9:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetException(Exception)

Zendesk.Runtime.UI.Scripts.d__12:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__52:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__53:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.d__45`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.Messaging.<b__53_0>d:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.API.d__13:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.MessagingCore.RestClient.Client.d__4`1:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(TResult)

Zendesk.Runtime.RestClient.d__3:MoveNext()

System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1:SetResult(Task`1)

Zendesk.Runtime.RestClient.d__4:MoveNext()

UnityEngine.UnitySynchronizationContext:Exec()

[ZendeskLog]: [RTC] [WebSocket] message receiving...

[ZendeskLog]: [RTC] [WebSocket] message received...

[ZendeskLog]: [RTC] Subscribed

[ZendeskLog]: [RTC] [WebSocket] message receiving...

[ZendeskLog]: [RTC] [WebSocket] message received...

[ZendeskLog]: Activity not supported yet

Publicado 25 jun 2024 · Bogdan Bobkov

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Bogdan Bobkov

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