Tone Love

We don't want to lose the email correspondence between the former team member and prospect!

When a team member is terminated, we retain all emails by reusing the same email account and changing the email address, password, and other user details via our email provider. With Zendesk Sell, should we simply change the team member's details instead of deleting the user and creating a new one? 

This is definitely a mission-critical feature. Zendesk should not call their suite of productions a unified solution if the solutions can't share information seamlessly.