
Edward Judd
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Última actividad de Edward Judd-
Edward Judd hizo un comentario,
Thanks, Vladan. That's worked perfectly!
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Edward Judd hizo un comentario,
Hi,We're looking to use the attachment field as a way for users to send us a copy of their proof of purchase when they submit their ticket using a certain form (a 'hardware fault' form).We're also ...
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Edward Judd hizo un comentario,
Hi Ramin, We have considered using chat tags but the problem with these is that it's an open text field but we have our enquiry type fields set via drop downs. There are a around 50 different 'enqu...
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Edward Judd hizo un comentario,
Hi Ramin, They are two custom fields that we'd like to update at the end of the chat. They are 'enquiry type' fields so we can record the subject of an enquiry. Our current workflow is: Take chat ...
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Edward Judd creó una publicación,
Add the ability to set ticket field values from within Zendesk Chat
RespondidaPlease add the ability for agents to set ticket field values from within the Zendesk Chat window. Currently, we have to update Zendesk ticket fields for chat tickets separately from the chat window...