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Bruno Gabriel's Avatar

Bruno Gabriel

Incorporación 06 oct 2024

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Última actividad 18 feb 2025

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74

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36

RESUMEN DE LA ACTIVIDAD

Última actividad de Bruno Gabriel

Bruno Gabriel creó una publicación,

Publicación Feedback - Zendesk AI and automation

It would be great if Auto Assist could call API endpoints to retrieve data for generating responses to end-users.

A potential use case: An end-user request an invoice and provides their VAT number. Auto Assist would then call the relevant API with the provided parameter and return the URL to the document.

 

Publicado 18 feb 2025 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioTicket automation and collaboration

Erin O'Callaghan In the future, auto assist will be able to get data from API to complete actions? Like, if the client requests a document, he can call an endpoint with the URL of the file.

Ver comentario · Publicado 18 feb 2025 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioExplore recipes

Can't I show by default exactly what agents are online or offline? Without having to detail.

Erin O'Callaghan 

Ver comentario · Publicado 05 ene 2025 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioExplore recipes

How I remove agents who were downgraded to final users?

Ver comentario · Publicado 05 ene 2025 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioTeam members and groups

Alina Wright I've sent you the e-mail.

Ver comentario · Publicado 12 dic 2024 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioTeam members and groups

Kristie Sweeney, it's not out yet :/

 

Our team needs this function.

Ver comentario · Publicado 12 dic 2024 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioUsing UltimateGPT with AI agents - Advanced

How can I participate in this EAP?

Ver comentario · Publicado 01 dic 2024 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

ComentarioTeam members and groups

Same as the abovem when does this feature rollout?

 

Kristie Sweeney 

Ver comentario · Publicado 30 nov 2024 · Bruno Gabriel

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Bruno Gabriel creó una publicación,

Publicación Feedback - Ticketing system (Support)

Recently, after years, Zendesk added two new conditions in views: the ability to see tickets you’re following or CC’d on, but only in groups you are actually part of.
 

This means that if you’re following a ticket in a group you’re not a member of, you can:

 

• See this ticket on the home page

• Search for it

• View it on your profile page

 

However, you won’t see it in views.

 

Zendesk, where’s the logic here? I understand that views are role-based, but it doesn’t make sense for permissions to differ across sections of the support app. There’s no workaround for this, and having these tickets constantly visible on the home page and profile page is extremely inconvenient for agents.


Please, consider fixing this issue and applying the same rule for this conditions in views.

Publicado 29 oct 2024 · Bruno Gabriel

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Bruno Gabriel hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Outra feature request super importante.

 

+1

Ver comentario · Publicado 29 oct 2024 · Bruno Gabriel

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