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Janderson Kalendae's Avatar

Janderson Kalendae

Incorporación 11 jul 2024

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Última actividad 11 dic 2024

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Última actividad de Janderson Kalendae

Janderson Kalendae hizo un comentario,

ComentarioHow to fix issues in Zendesk messaging

I'm facing an issue with my bot where multiple links direct users to other portals to resolve their queries. When I select the "forget history" option, the user loses all chat history if they return to the bot tab later. On the other hand, if I choose "remember history," the chat history is stored for an extended period, which isn't ideal. Would it be possible to implement a code rule that clears the chat history only when the conversation is finished or if the client remains inactive for more than two hours?

Ver comentario · Publicado 22 ago 2024 · Janderson Kalendae

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Janderson Kalendae hizo un comentario,

ComentarioTicket management

Can the customer's response to the c-sat survey reach the ticket even when it is closed?

Ver comentario · Publicado 17 jul 2024 · Janderson Kalendae

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Janderson Kalendae hizo un comentario,

ComentarioZendesk messaging

Do you have plans to add this data to the message or ticket dataset?

Ver comentario · Publicado 11 jul 2024 · Janderson Kalendae

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