PTS Agent

We previously installed the Zendesk widget on our Shopify backend using the widget code but did not create a bot at that time. Now, we are looking to switch to Zendesk's AI bot functionality. However, despite creating a new bot, I am still unable to find the "intents" tab.

Should I delete the previous widget configuration to fully enable the AI bot features? Additionally, the page you provided in the link (https://support.zendesk.com/hc/en-us/articles/4435802312730) no longer seems to be available.

I would appreciate your guidance on how to resolve this and properly activate the AI bot.

Thank you for your assistance.