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KRISHANPAL CHUNDAWAT
Incorporación 26 ene 2025
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Última actividad 26 ene 2025
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KRISHANPAL CHUNDAWAT hizo un comentario,
I am using the v2/ ticket.json and v2/search.json?query=type:ticket (specifically used when I want to search) api and I want to filter based on status_category. As I have multiple custom statuses and this statuses are divided into three group open, resolved and closed.
open status_category have this statuses :- new,open, In Progress, Assigned and Reopen
resolved status_category :- Resolved
closed status_category:- Closed
Kindly note that I created custom statuses and maped with status_categories.
Now I want to get all the ticket with status_category is open. Please help.
Ver comentario · Publicado 26 ene 2025 · KRISHANPAL CHUNDAWAT
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