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Mariana
Incorporación 23 oct 2024
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Última actividad 12 dic 2024
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Mariana creó una publicación,
Hi, the system should detect when there are no cases in the queue and change agents status to sometime like “quiet time”, that wouldn't impact their adherence.
We are in a quiet period now and my agents go to untracked, impacting their adherence. It's really hard to differentiate untracked due to no cases and actual untracked. Their adherence is super messed up.
I cannot excluded untracked from the reports as I want to see other instances were they are in fact untracked. But the system should be able to know when there are 0 cases in our queues. Thanks!
Publicado 12 dic 2024 · Mariana
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Mariana hizo un comentario,
Can I not schedule delivery to management staff who do not use QA but are Zendesk light agents?
Ver comentario · Publicado 23 oct 2024 · Mariana
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Mariana hizo un comentario,
Can I not schedule delivery to management staff who do not use QA but are Zendesk light agents?
Ver comentario · Publicado 23 oct 2024 · Mariana
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