Monica Ekka

Hello,

I have appeared for Zendesk Admin Certification exam last month, I need the invoice for same, but i am unable to find it, I have raised the ticket but its suggesting me this page. 

Hi, i have been facing an issue where triggers based on comment/subject text conditions are not firing for tickets created via email. Specifically, the trigger should fire when words like "Policy" or "Insurance" are mentioned, but it doesn't trigger if the requester uses variations such as "Policy!" or "Policy?" or "Insurance."
Any suggestions on how to resolve it?