Alghiery Dani

Hi, is this feature implemented? We have similar uses cases. We want to do outbound emails with different email [for different departments as well] under one brand. Thanks.

Hi, 

So sorry if I posted in the wrong section but this is related to a Zendesk App I created using this Zendesk Developer's tutorial.  

As far as I know, based on the tutorial, we are just using the usual OpenAI model to summarize the ticket. But, how do I connect it to my OpenAI Assistant that we personally have created? We have an OpenAI Assistant created through the dashboard and the Assistant has specific product knowledge of our products.  Thank you!

The code based on the article above is as follow:

async function getSummary(prompt) {
 const options = {
   url: "https://api.openai.com/v1/chat/completions",
   type: "POST",
   contentType: "application/json",
   headers: {
     Authorization: "Bearer {{setting.openAiApiToken}}",
   },
   data: JSON.stringify({
     model: "gpt-3.5-turbo",
     messages: [{ role: "user", content: prompt }],
   }),
   secure: true,
 };
 const response = await client.request(options);

Hi, thank you!

Quick question, how about if I want to know open tickets on certain period? I want to know new and open on certain period and compare it with another period. For example, the # of tickets on the morning vs # of tickets on the afternoon. Thank you.

+1 Anyone has figured a way for this? Thank you.

Hi, this is really awesome! 

Is there a way to track the next group or the next escalation's first response time? For example, it's escalated to the manager team as mentioned above, and we want to track the first time replied by the manager team? Thank you.

+1, anyone has a workaround for this issue? Really need help on this matter