Eckhard Doll
-
Actividad total326
-
Última actividad
-
Miembro desde
-
Siguiendo1 usuario
-
Lo siguen1 usuario
-
Votos186
-
Suscripciones92
Resumen de la actividad
Última actividad de Eckhard Doll-
Eckhard Doll hizo un comentario,
I don't understand why the API is needed to delete accounts permanently in People > Deleted users? Just like in the regular ticket views, add checkboxes to allow bulk deletion.I have 6k of users th...
-
Eckhard Doll hizo un comentario,
We had this issue too but signed up for the email spam filter EAP. The new filter system works much better for us. https://support.zendesk.com/hc/en-us/articles/207106547-Current-and-upcoming-Zende...
-
Eckhard Doll hizo un comentario,
I agree that everything should be editable by the admins. The decision to "break the integrity" should be ours (the customers') as it is our content and not Zendesk's. This should be an option that...
-
Eckhard Doll hizo un comentario,
I have a question: why? Why is bulk deleting users so cumbersome?I have to use the API to delete them which does not delete them entirely? Okay...I have a bulk delete option under "People" that doe...
-
Eckhard Doll hizo un comentario,
Agreed! It's ridiculous that we are not allowed to edit our own content (it's our tickets and our customers after all).
-
Eckhard Doll hizo un comentario,
5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.
-
Eckhard Doll creó una publicación,
Allow customers to set ticket to solved in email notification
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
-
Eckhard Doll hizo un comentario,
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
-
Eckhard Doll creó una publicación,
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
-
Eckhard Doll hizo un comentario,
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.