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Jon Coppedge
Incorporación 12 dic 2024
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Última actividad 12 dic 2024
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Jon Coppedge hizo un comentario,
Comentario de la comunidad Feedback - Ticketing system (Support)
I agree with everyone that stated we need to see the comments on rated ticket without having to go into each and every ticket and change to events just to see the comments. This is really a pain for us. We use the comments from negative ratings to help us coach our agents and improve our overall satisfaction ratings. I hope there is some priority within Zendesk to get this done.
Ver comentario · Publicado 12 dic 2024 · Jon Coppedge
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