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Josiah Smith
Incorporación 19 dic 2024
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Última actividad 14 ene 2025
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Josiah Smith hizo un comentario,
I know triggers only work for Created tickets, and Updated tickets.
Is there a way to:
IF ticket is OPEN
Ticket>Comment Text; Contains at least one of following words; “words”
Add Tag => tag-name
_____________________________________
I've tried setting it to:
ALL
Ticket > Ticket Status; is; Open
ANY
Ticket>Comment Text; Contains at least one of following words; “words”
ACTIONS
Add Tag => tag-name
But it only scans the newly created tickets for the keywords, rather than the bucket of tickets that I have which is what I want it to do.
After reading, I'm seeing that Trigger may not be the right tool for this, is there a tool that would enable this to happen?
Ver comentario · Publicado 19 dic 2024 · Josiah Smith
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