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Maurício Alexandre

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Última actividad de Maurício Alexandre
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    Maurício Alexandre hizo un comentario,

    I'll give it a shot, thanks Ramin!

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    Maurício Alexandre creó una publicación,

    Shortcut tag analysis

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      There is a small report at zopim home that shows the total number of times a tag has been called for the past 7 days. I'd like a more custom report so I can see how may times a tag has been calle...

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    Maurício Alexandre creó una publicación,

    Agent - restrict view

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    I'd like to be able to restrict the views of the non-administrator agents: I'd like them to no longer be able to acess the visualization and visitor list at the left menu. I have 14 sales agents. I...

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    Maurício Alexandre hizo un comentario,

      Rajat, I've seen once an agent with one chat get a second one while onther agent had zero. What a zopim support told me was that an agent that ends a chat more quickly is more likely to get more ...

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    Maurício Alexandre hizo un comentario,

    Rajat, Your scenarios make sense, but it isn't exactly my point. Thing is that I was told that if an agent ends a chat faster the others, the round robin algorithm would give this agent a positive ...

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    Maurício Alexandre creó una publicación,

    chat distribution rules

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     I've notest that some agents receive 2 chats while others don't have any. Upon contacting zopim i was informed that "ongoing chat may be routed the next chat since his previous chat requests are e...