Joe Tomminger

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    Joe Tomminger creó una publicación,

    Making it easier for agents to find Macros

    I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ macros, and while we know how to find the popular ones, we are constantly strug...

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    Joe Tomminger hizo un comentario,

    We're a little new to zendesk so this is exactly the type of thing we're excited about. The one thing I'm not sure works so well is the lack of "Ticket: Comment" as an action in the automation or ...