Ryan McGrew

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. How do I provide feedback for the Content Blocks EAP?

Hey Catherine Michalak, This issue should be addressed. Let us know if you're still running into issues. Thanks!

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• Ryan McGrew
• Creación 4 de agosto de 2020 08:00
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Federated Help Center search
3. What is the Federated Help Center search EAP?

Ticket search continues to live under My Activities tab for the time being unfortunately and is outside the scope of this particular early access program. 

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• Ryan McGrew
• Creación 3 de agosto de 2020 15:42
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow customizable text for Lists <ol> and <ul>

Hey Richard Younger, Thanks for sending along this feedback. Could you share an example of how you're doing this today? Maybe you could link us to an article where you're doing this? Most likely, ...

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• Ryan McGrew
• Creación 3 de agosto de 2020 15:25
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Adding Suggested Articles to my "submit a request" form

Thanks for the assist Martin Adimulia! You may also want to check out Answer Bot for the Web Form for more suggested content options. Thanks!

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• Ryan McGrew
• Creación 3 de agosto de 2020 15:17
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Giphy in Guide articles

Hey All, I think I must be misunderstanding some of what you're trying to achieve, but you can insert the image into the article or drag and drop it into the editor. We don't have a direct integrat...

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• Ryan McGrew
• Creación 3 de agosto de 2020 15:15
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Federated Help Center search
3. What is the Federated Help Center search EAP?

Hey Kim, Federated Search allows you to add content from external sources like API documentation platforms, e-commerce sites etc. into your existing Help Center search. Help Center search already e...

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• Ryan McGrew
• Creación 3 de agosto de 2020 13:56
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Content Blocks: Permissions

Currently, we have not implemented restrictions on use or creation of articles beyond access to edit articles. Do you have a particular scheme that you would want to implement for your organization...

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• Ryan McGrew
• Creación 13 de julio de 2020 13:32
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Custom HTML/CSS (i.e. callouts, tab sets) not supported yet?

Awesome. Thanks both for the examples. This will help us as we think about what we need to provide for custom styling!

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• Ryan McGrew
• Creación 9 de julio de 2020 12:48
• 1 voto

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Custom HTML/CSS (i.e. callouts, tab sets) not supported yet?

Hey Joseph Reddy Thanks for the feedback! We've heard from other that they need the ability to set classes on elements as well. Can you either point us to an example of some of the HTML/CSS you're ...

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• Ryan McGrew
• Creación 7 de julio de 2020 07:17
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Will tables work in content blocks?

Hey Bradley Allen, I've just escalated a ticket for this so we can troubleshoot your problem. Thanks!

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• Ryan McGrew
• Creación 6 de julio de 2020 14:28
• 0 votos