Ryan McGrew
Product Manager working on Guide
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Resumen de la actividad
Última actividad de Ryan McGrew-
Ryan McGrew hizo un comentario,
Hey Angéline, Thanks for the comment and apologies for the delay in reply. I did some additional research here because your comment seemed to make sense. As I dug into the comment, I reviewed the ...
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Ryan McGrew hizo un comentario,
Hi @Mary, Bulk author updates are now available. Thanks!
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Ryan McGrew hizo un comentario,
Hi @Cyn, We're working on the publish on date functionality right now and expect it to be available in an Early Access Program in a few weeks. I would recommend following this page, where we'll pos...
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Ryan McGrew hizo un comentario,
Hey Taylor, Looks like your Help Center now requires authentication so I can't see exactly what's going on but each data point you wanna track like user name and role should be it's own separate cu...
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Ryan McGrew hizo un comentario,
Hey Susana, Take a look at my response to your earlier post https://support.zendesk.com/hc/en-us/community/posts/360029462714-Knowledge-Base-new-fieldse Thanks!
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Ryan McGrew hizo un comentario,
Hey Taylor, Looks like you guys have a custom theme (looks really good, btw) and have implemented some custom JavaScript. Looking at how things are structured your script.js file, it would appear y...
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Ryan McGrew hizo un comentario,
Hi Susana, We just released a new features for Guide Enterprise that I believe is what you're looking for https://support.zendesk.com/hc/en-us/articles/360021424133-Announcing-Article-Verification-...
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Ryan McGrew hizo un comentario,
Hi Angéline, We're currently working on functionality around being able to re-use content across articles and translations. It seems like you have an interesting use case. Would you be ok with me r...
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Ryan McGrew hizo un comentario,
Hey Jonas, Link color is managed in your theme. You can read more about that here https://support.zendesk.com/hc/en-us/articles/206177737 You can change it via the link color setting if you're usin...
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Ryan McGrew hizo un comentario,
Hey @Admin, Correct, you can use this functionality to insert links to sections, categories, community topics, posts, or articles in the Help Center. That's probably the best way to achieve what yo...