Ryan McGrew

1. Comunidad
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Feedback: Guide Knowledge Base reporting EAP

Hey All, Thanks for the comments on this! Currently these metrics available in the Team Publishing reporting in Insights. We are currently in the process of migrating this report to Explore and it ...

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• Ryan McGrew
• Creación 19 de octubre de 2020 07:38
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Good questions. So since you have tags set up with country: as the prefix, it'll probably make this a bit easier. Here's how I think this could work in your case: Array.prototype.forEach.call(HelpC...

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• Ryan McGrew
• Editado 13 de octubre de 2020 11:57
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Hey Catherine Michalak, Tags are available in JavaScript via the following attribute HelpCenter.user.tags This is an array of the tags on the user, so it needs to be handled a little differently. L...

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• Ryan McGrew
• Creación 13 de octubre de 2020 10:46
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Implementing a search results sidebar filter like Zendesk's

Hi Natasha Callender, The Unified Search interface will allow your users to filter search results by category. This will require some updates to the HTML and CSS of your theme. The page I linked to...

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• Ryan McGrew
• Creación 20 de agosto de 2020 14:29
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Implementing a search results sidebar filter like Zendesk's

Hey All, We released this feature last year and is now the default experience in the Copenhagen theme. Here is some info on implementing it in your theme  Thanks!

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• Ryan McGrew
• Creación 20 de agosto de 2020 12:34
• 0 votos

1. Comunidad
2. Zendesk Guide EAP - Content Blocks
3. Custom HTML/CSS (i.e. callouts, tab sets) not supported yet?

Hey Renee, We're working through how we can support custom styling and classes from the great examples everyone is sharing here. I did want to ask about one thing, I understand you can't change the...

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• Ryan McGrew
• Creación 17 de agosto de 2020 08:12
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Allow customizable text for Lists <ol> and <ul>

Happy to help and glad you're happy with the results!

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• Ryan McGrew
• Creación 13 de agosto de 2020 13:41
• 0 votos

1. Comunidad
2. Feedback on Gather
3. Links in Gather posts are not easy to see

Hey Melody Quinn, EDIT - I should have read your response more carefully, I missed that you linked to the post! I'm going to go ahead and raise a ticket so we can take the conversation over there. ...

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• Ryan McGrew
• Editado 12 de agosto de 2020 08:42
• 1 voto

1. Comunidad
2. Feedback on Gather
3. Links in Gather posts are not easy to see

Hey Melody Quinn,  Can you send me a link to a post where this is happening? That'll help me take a look into this. Thanks!

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• Ryan McGrew
• Creación 11 de agosto de 2020 13:04
• 0 votos