Andrew Checkley

1. Comunidad
2. Feedback on Explore

Hi, One of the quickest methods for me when we first moved over to Zendesk and Insights was the ability to view the report structure within the pre-built dashboards that were provided by default. I...

• Andrew Checkley
• Creación 27 de septiembre de 2018 16:04
• 2 seguidores
• 2 comentarios
• 0 votos

1. Comunidad
2. Guide Q&A

All, Is it possible to change the order of updates within the request view within help center. For example when a user logs in and views a request the oldest update is shown at the top and the newe...

• Andrew Checkley
• Creación 14 de noviembre de 2017 12:17
• 3 seguidores
• 1 comentario
• 0 votos

1. Comunidad
2. Support Q&A

All,   I'm moving our installation over to multiple form types so that data captured is more relevant to each team. If a ticket comes in on form 1 and fields are completed. and then moves over to f...

• Andrew Checkley
• Creación 9 de mayo de 2016 10:28
• 2 seguidores
• 2 comentarios
• 0 votos

1. Comunidad
2. User Tips & Tricks

Our articles can relate to different versions of our software so wanted an easy way to display on the article which version of the software the article can be used for. (this in theory could be app...

• Andrew Checkley
• Creación 15 de abril de 2016 12:22
• 7 seguidores
• 1 comentario
• 1 voto

1. Comunidad
2. Chat Q&A

Hi, We have two levels of support and would like to integrate the chat widget on our help center. However I would like it to only display for certain customers that are on a specific support model ...

• Andrew Checkley
• Creación 1 de abril de 2016 12:27
• 3 seguidores
• 4 comentarios
• 1 voto

1. Comunidad
2. Support Q&A

Has anyone had any luck in implementing an easy mouseover image swap/zoom within an article? Many of our articles contain screen shots I'd like them to zoom to cursor within the article. Some artic...

• Andrew Checkley
• Creación 9 de marzo de 2016 12:40
• 6 seguidores
• 5 comentarios
• 1 voto

1. Comunidad
2. Support Q&A

Hi, I'm trying to make some edits to Humble Squid them and running into some difficulty with the logo and user navigation. I cannot align them? I have tried moving within the header template and so...

• Andrew Checkley
• Creación 3 de febrero de 2016 15:33
• 2 seguidores
• 2 comentarios
• 0 votos

1. Comunidad
2. Support Q&A

Anyone advise on how I can change the color of the Vote buttons? Searching through the CSS and cannot locate? Thanks Andrew

• Andrew Checkley
• Creación 3 de febrero de 2016 10:59
• 3 seguidores
• 5 comentarios
• 0 votos

1. Comunidad
2. Support Q&A

Hi, We currently use a modified Humble Squid theme for our Help ceter. During the modification process no log was kept of changes. Would it be possible to have copies of the original templates? Or ...

• Andrew Checkley
• Creación 19 de enero de 2016 16:50
• 3 seguidores
• 5 comentarios
• 0 votos

1. Comunidad
2. Support Q&A

All, Would be easy to add an option to article lists to include an icon on certain articles that I choose? For example some of articles will contain video guides and I'd like for those listed to ...

• Andrew Checkley
• Creación 10 de febrero de 2015 15:22
• 4 seguidores
• 24 comentarios
• 0 votos