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Simone Pace

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Última actividad de Simone Pace
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    Simone Pace hizo un comentario,

    1. Comunidad
    2. Feedback on Support
    3. Restriction on individual tickets or groups

    +1 Just confirm that having access segregation paired with groups is an absolute nightmare. You should add the same feature as you did for views that now are linkable to multiple groups. Something ...

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    • 1 voto
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    Simone Pace hizo un comentario,

    1. Comunidad
    2. Feedback on Explore
    3. Option for percentile as aggregator

    +1 It was possible to do this with GoodData but not anymore in Explore. This is a MUST HAVE in reporting, full stop. Just image a company with agreements on SLA based on percentile and now they can...

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    • Simone Pace
    • Editado
    • 1 voto
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    Simone Pace hizo un comentario,

    1. Explore
    2. ...
    3. Building queries
    4. About native Support time duration metrics

    For the first reply time you can create a metric like the following   SELECT AVG (First reply time in minutes within business hours/60/XX) XX is the business hours you provide support in a day... T...

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    • 0 votos
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    Simone Pace hizo un comentario,

    1. Comunidad
    2. Support Q&A
    3. Trigger on editable custom checkboxes

    Hi McCabe I figured out that you can use checkboxes in triggers (or automations) only if the custom field has a tag. You can try yourself by removing the tag (which is indeed optional) from your c...

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    Simone Pace creó una publicación,

    Trigger on editable custom checkboxes

    Respondida
    1. Comunidad
    2. Support Q&A

    I'm looking for a way to set a trigger based on checkbox custom fields. On ticket conditions, I only see checkbox custom fields that are NOT editable by end users. Unfortunately what I want to achi...

    • Simone Pace
    • Creación
    • 3 seguidores
    • 4 comentarios
    • 0 votos
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    Simone Pace hizo un comentario,

    1. Comunidad
    2. Feedback on Support
    3. Conditional ticket forms based on organization

    +1 As for *Julie Monk's *request, we also need to be able to Show different forms to different end-users and we should use tags rather than organizations to differenciate them.

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    • 2 votos