Manuel Nieto

1. Comunidad
2. Support - Insights and Reporting Q&A
3. Geo Location list

Hi,  Thanks, great info! we have brand new reports :)How can we now use "Country" but in triggers or automation?   Thanks! 

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• Manuel Nieto
• Editado 5 de mayo de 2017 16:52
• 0 votos

1. Comunidad
2. Support - Product Feedback
3. IP address to determine a user's location

Hi Zendesk, please comment on any updates or recommend an workaround, if exist.  

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• Manuel Nieto
• Creación 5 de mayo de 2017 16:43
• 1 voto

1. Comunidad
2. Support - Product Feedback
3. IP address to determine a user's location

Same request here. A native way to use User's lcation will be extremely appreciated. We operate in 10 countries in Latin America, all spanish speaking, we need to be able to determine request betwe...

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• Manuel Nieto
• Creación 24 de marzo de 2016 16:21
• 1 voto

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

How about placeholder for submitter's location, country, IP?  

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• Manuel Nieto
• Creación 24 de marzo de 2016 02:29
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Viewing all events of a ticket

How can we pickup user information using placeholders? I reviewed https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference but found no reference to "Location&quo...

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• Manuel Nieto
• Creación 24 de marzo de 2016 01:10
• 0 votos

1. Comunidad
2. Guide - Product Feedback
3. Sub-section in Knowledge Base

+1

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• Manuel Nieto
• Creación 26 de diciembre de 2014 22:09
• 4 votos

1. Comunidad
2. Support - Product Feedback
3. Views - Make available for multiple Groups

Also interested/needing this feature

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• Manuel Nieto
• Creación 4 de diciembre de 2014 22:13
• 0 votos