Manuel Nieto

1. Support
2. ...
3. Workflows
4. Zendesk Support placeholders reference

How about placeholder for submitter's location, country, IP?  

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• Manuel Nieto
• Creación 24 de marzo de 2016 02:29
• 1 voto

1. Support
2. ...
3. Agent guide for Support
4. Viewing all events of a ticket

How can we pickup user information using placeholders? I reviewed https://support.zendesk.com/hc/en-us/articles/203662156-Zendesk-placeholders-reference but found no reference to "Location", "IP Ad...

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• Manuel Nieto
• Creación 24 de marzo de 2016 01:10
• 0 votos

1. Comunidad
2. Feedback on Guide
3. Sub-section in Knowledge Base

+1

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• Manuel Nieto
• Creación 26 de diciembre de 2014 22:09
• 4 votos

1. Comunidad
2. Feedback on Support
3. Views - Make available for multiple Groups

Also interested/needing this feature

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• Manuel Nieto
• Creación 4 de diciembre de 2014 22:13
• 0 votos