Aimee Spanier

1. Zendesk updates
2. Announcements
3. Announcing latest enhancements to Zendesk Answer Bot

Thanks for catching that, Andre! I've updated the table with the correct tag info.

• Ver comentario
• Aimee Spanier
• Creación 15 de septiembre de 2020 17:43
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Searching users, groups, and organizations

Hi, Nabeel. Thanks for catching that! The table has been updated to include a couple missing items, including suspended user search.

• Ver comentario
• Aimee Spanier
• Creación 14 de mayo de 2020 17:54
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Using Zendesk Support advanced search

Hi, Erin and Lila. The newly-updated search lets you use advanced search operators and terminology in the default search box -- you don't have to select Advanced Search to use them. If that's not h...

• Ver comentario
• Aimee Spanier
• Creación 20 de abril de 2020 22:55
• 0 votos

1. Chat
2. ...
3. Planning your Chat deployment
4. Step 4: Train your agents

Hi, Lateesha! I've updated the links in this step of the article, to blog posts where they're available, otherwise to relevant Help Center articles (or deleting them if there isn't a useful link). ...

• Ver comentario
• Aimee Spanier
• Creación 14 de abril de 2020 00:09
• 0 votos

1. Support
2. ...
3. Agent guide for Support
4. Using Zendesk Support advanced search

Update: Dave - The advanced search feature was updated, and we've now updated the procedure to reflect the new steps. Sorry for the delay! Hi, Dave. I'm sorry it's not working for you! I've tested ...

• Ver comentario
• Aimee Spanier
• Editado 30 de marzo de 2020 23:50
• 0 votos

1. Cross Product
2. ...
3. Setting up The Support Suite
4. Providing omnichannel support using Web Widget for The Support Suite

Wow, Lila, it sure is out of date! Yikes. I've updated the Chat-related sections with new information. Thanks for catching that! 

• Ver comentario
• Aimee Spanier
• Creación 25 de febrero de 2020 01:27
• 0 votos