Deepa Daniels
Guide Product Manager driving product development for Knowledge distribution, Self-service Analytics, Community and Customer Portal.
- Actividad total 264
- Última actividad
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- Lo siguen 22 usuarios
- Votos 69
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Resumen de la actividad
Última actividad de Deepa Daniels-
Deepa Daniels hizo un comentario,
Comentario oficial Hi Mary, Knowledge Capture app update. You can now remove linked articles from a ticket before submitting and they won't be linked in the ticket or reporting. You will need to click 'x' next to the...
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Deepa Daniels hizo un comentario,
Thank you Cale! Great to hear how you have made it work with an incoming phone call use case We are working on having the Knowledge Capture app available on new tickets without an internal commen...
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Deepa Daniels hizo un comentario,
Wow, thank you for sharing Andrew!
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Deepa Daniels hizo un comentario,
Great insight Daniel, thank you for sharing!
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Deepa Daniels hizo un comentario,
Interesting to hear about multi-language needs. Thank you for sharing Jacob!
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Deepa Daniels hizo un comentario,
@Heidi, Thank you for your feedback. I will also encourage you to post it in the beta community. Please add any specific search relevancy feedback to this post. Answer Suggestion uses the Agent He...
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Deepa Daniels hizo un comentario,
Great feature request Jennifer, please add it to our Knowledge Capture Beta Community so others an upvote and add to it. Thanks!
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Deepa Daniels hizo un comentario,
Hi Stephanie, Currently you can only search for articles in the same locale as your Help Center. This means, that you cannot use the app to search for any translations other than the default local...
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Deepa Daniels hizo un comentario,
Thanks for your feedback and votes on this feature request. I want to be transparent and let you know that this isn't currently on the roadmap. With that said, I am reading and noting all of your ...
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Deepa Daniels hizo un comentario,
Glad to see you using the Community Daniel. Currently we don't have plans to add Community Posts/Comments to the Knowledge Capture app, but thanks for the feature request. I look forward to seeing ...