Dave Campbell

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    Dave Campbell creó una publicación,

    Unable to disable emojis in Agent Workspace

    We enabled and tested the agent workspace in our sandbox and were shocked to see that we cannot disable the emojis for agents. We currently have them disabled in production and do not want agents t...

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    Dave Campbell hizo un comentario,

    +1 Adding my vote for this too. We have same scenario with need to restrict access to select tickets (10% of overall volume). Restricting access to tickets with certain groups is ideal, but since w...