Tiffany Hartman

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    Tiffany Hartman creó una publicación,

    Create Multiple Tickets When Support Addresses Are CC'ed

    I know there is currently no way to do this natively however it is a need that we would need to scale Zendesk on our end. We have multiple teams in Zendesk who have different tasks.  Sometimes they...

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    Tiffany Hartman creó una publicación,

    Edit Internal Notes

    I know you cannot edit internal notes and understand the reasoning behind it.  With our workflow, requests are constantly changing so instead of having to update the internal note, we're having to ...