Геннадий Коржевский

1. Comunidad
2. Support - Product Feedback & Discussion
3. Preserve Group and Assignee for user-generated follow-up tickets

I wonder how Zendesk guys solve this issue in their support. The fact that a follow-up to a closed ticket doesn't preserve the initial group is mind-boggling.  

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• Геннадий Коржевский
• Creación 6 de junio de 2018 11:40
• 2 votos

1. Comunidad
2. All products - Zendesk-led discussions
3. Zendesk on Zendesk: How we provide multichannel support to our customers

so which support channel is the most cost effective for you?

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• Геннадий Коржевский
• Creación 25 de agosto de 2017 12:37
• 0 votos

1. Guide
2. ...
3. Working with Answer Bot (Guide add-on)
4. Answer Bot resources

Great product but the price is inadequate. It should be not more than 10 cents not 1$ per resolution. 

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• Геннадий Коржевский
• Creación 17 de agosto de 2017 09:06
• 0 votos

1. Comunidad
2. Support - Product Feedback & Discussion
3. Add end-user as CC via Trigger or Automation

At least some explanation from Zendesk why this feature hasnt yet been implemented would be appreciated. 

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• Геннадий Коржевский
• Creación 3 de mayo de 2017 13:34
• 4 votos

1. Support
2. ...
3. Channels
4. Using the Google Play integration

What happens if a user updates his original review? Will a new ticket be created in Zendesk?

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• Геннадий Коржевский
• Editado 19 de mayo de 2016 10:20
• 2 votos

1. Comunidad
2. Support - Zendesk-led Discussions
3. Zendesk on Zendesk: How we rolled out chat

Hi, About a sales aspect.. Did you manage to find any impact that chat has on revenue? 

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• Геннадий Коржевский
• Creación 23 de septiembre de 2015 08:49
• 0 votos