Jennifer Eolin
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Última actividad de Jennifer Eolin-
Jennifer Eolin hizo un comentario,
HA! Thank you!! I do like a good giggle along with good info... Back to business --> I should note that our metrics show that the new Chat Hours article is now our second top read article and we ra...
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Jennifer Eolin hizo un comentario,
My pleasure! :)
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Jennifer Eolin creó una publicación,
Getting your customers answers when all they type is "Hello"
ISSUE: Customers type a salutation (ie: "hi") into the web widget during our off hours for live chat which garners no results (articles) as a result. WORK-AROUND: I created an article that explain...
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Jennifer Eolin hizo un comentario,
Agreed! Right now we have to do everything via Google Analytics. It would be lovely to have a dashboard in Insights that agents can call up to see and gauge what End Users are looking at (which can...
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Jennifer Eolin hizo un comentario,
Does this work on the Copenhagen theme?
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Jennifer Eolin creó una publicación,
More permission levels for Help Center Admins in Roles
CompletadaInstead of just having a checkbox for "Guide" access, can we have different levels of Guide Access? For instance:Guide: All Access (Create, Add, Delete)Guide: Create & Add Articles ONLY We recently...
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Jennifer Eolin hizo un comentario,
The demo isn't working for me...
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Jennifer Eolin hizo un comentario,
We would like to change the text of "How can we help?" in the search bar of the widget. Our customers are getting confused and think its a chat box. (We have many strings of conversational text tha...
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Jennifer Eolin hizo un comentario,
Hi @Wes Drury, I pasted the code from above (and altered it to match our HC/assets) in JS, but nothing came up when I hit "preview." What am I doing incorrectly? Thank you!
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Jennifer Eolin hizo un comentario,
We ended up using the code below. The video is embedded in a <video> tag instead of an <iframe>. Although <iframe> worked, it caused the video to autoplay. Using the <video> tag instead prevented a...