Jennifer Eolin
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Última actividad de Jennifer Eolin-
Jennifer Eolin hizo un comentario,
HA! Thank you!! I do like a good giggle along with good info... Back to business --> I should note that our metrics show that the new Chat Hours article is now our second top read article and we ra...
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Jennifer Eolin hizo un comentario,
My pleasure! :)
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Jennifer Eolin creó una publicación,
Getting your customers answers when all they type is "Hello"
ISSUE: Customers type a salutation (ie: "hi") into the web widget during our off hours for live chat which garners no results (articles) as a result. WORK-AROUND: I created an article that explain...
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Jennifer Eolin hizo un comentario,
Agreed! Right now we have to do everything via Google Analytics. It would be lovely to have a dashboard in Insights that agents can call up to see and gauge what End Users are looking at (which can...
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Jennifer Eolin hizo un comentario,
Does this work on the Copenhagen theme?
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Jennifer Eolin creó una publicación,
More permission levels for Help Center Admins in Roles
CompletadaInstead of just having a checkbox for "Guide" access, can we have different levels of Guide Access? For instance:Guide: All Access (Create, Add, Delete)Guide: Create & Add Articles ONLY We recently...
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Jennifer Eolin hizo un comentario,
The demo isn't working for me...
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Jennifer Eolin hizo un comentario,
Hi @Wes Drury, I pasted the code from above (and altered it to match our HC/assets) in JS, but nothing came up when I hit "preview." What am I doing incorrectly? Thank you!
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Jennifer Eolin hizo un comentario,
We ended up using the code below. The video is embedded in a <video> tag instead of an <iframe>. Although <iframe> worked, it caused the video to autoplay. Using the <video> tag instead prevented a...
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Jennifer Eolin hizo un comentario,
Is there a way to upload a video? The video (a demo on how to use Help Center for our signed-in Users) does not exist on a third party video hosting site for security reasons. Help? :)