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Tony Poetz

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    Tony Poetz creó una publicación,

    Global Variables or find/replace in Guide

    Hi! Is there a functionality for 'global variables' in Zendesk? For instance, if 100 articles feature the specific term "Web Platform" and an organization decides to change that term to "Cloud Ac...

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    Tony Poetz hizo un comentario,

    Thank you for the news, Benjamin! 

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    Tony Poetz hizo un comentario,

    Is there a way for a help center manager to moderate article comments from our agents similar to the moderation end-user content?  I just stumbled on an article comment from an Agent. The comment i...

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    Tony Poetz hizo un comentario,

    +1 for basic DITA capabilities.  Our software uses specific terms and phrases that occasionally change. When our Product Management department states we now refer to "Resume Parser" as "Resume Proc...

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    Tony Poetz hizo un comentario,

    We are experiencing a similar issue as initially described above - the numeric article ID in the URL is changing.  This URL: https://support.avionte.com/hc/en-us/articles/207359468 changed to: http...

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    Tony Poetz hizo un comentario,

    +1 toward the hierarchical request. Our current documentation (which we'd migrate to Zendesk if we buy) is hierarchically structured to mirror our product. Most of our current sections are 4-5 leve...