Russell Dunn
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Última actividad de Russell Dunn-
Russell Dunn hizo un comentario,
I did - please pass on my thanks for the quick response and fix.
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Russell Dunn creó una publicación,
Has the Priority field position been changed for everyone?
RespondidaIt appears that our default ticket form has had some system fields re-ordered. It doesn't appear we can actually change the order of these fields, so it would seem to be a zendesk change? It's surp...
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Russell Dunn hizo un comentario,
Brett Bowser this appears to either still be a problem, or a regression has crept in. This is routinely happening to myself and colleagues. I'm using the latest version of Chrome, and it seems to h...
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Russell Dunn hizo un comentario,
This would definitely be better inlined in the existing UI, without being "yet another" app to take up screen estate.
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Russell Dunn hizo un comentario,
Hey Fabio, got this working, thank you very much. The simple fact is that using the Zendesk 'Test' functionality breaks. But you're right, this does work!
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Russell Dunn hizo un comentario,
No worries at all, I've already opened a support ticket with them. I really appreciate your help in getting me even just this far.
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Russell Dunn hizo un comentario,
Yeah I did mean that originally but then tested it and get a 422:
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Russell Dunn hizo un comentario,
Thanks, getting closer. I get told that the JSON isn't valid now. It doesn't like the "author_id": {{ticket.requester.id}} in the JSON, and if I escape the braces around ticket.requester.id I ge...
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Russell Dunn hizo un comentario,
@Fabio this sounds like it could be extremely useful for us. I tried sending this to an external target email address (a dummy mailbox) but it doesn't appear to be working.
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Russell Dunn hizo un comentario,
Well..yeah thats one way to do it. But jeeze, thats a pain for something that should be natively built in. I think its a sign of just how bad the text editor in Zendesk is that its come down to cop...