Mary Paez
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Actividad reciente de Mary Paez-
Thank you
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Now that this is possible (came available this week), is there an easy way to configure each feedback to go to the respective author of the article? Can you refer me to those steps?
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There are three reports I use for KM metrics: 1) All Draft and Published articles owned by each Agent by region ? 2) Lst of all agents and # links, #feedback, # create actions in Knowledge Capt...
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It would be helpful to know if an internal-only field will someday be included on all knowledge articles so that our agents can share info between agents on public articles. Is this being consider...
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Our agents work multiple products. We have ticket forms for each product. Is there a way to apply different signatures based on the product ticket being used?
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Thank you, Kyle for the response. Our new portal is going live on Friday. The URL will be: https://support.veeva.com/hc/en-us The current one is old and not working well. So, wait till after Fri...
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Using this tool, can you push different signatures to different groups of people in bulk?
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Thank you, Amie. I will look into these.
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We love the ability to add/remove columns when using the Manage Articles UI. It is now extremely helpful to identify where articles are published on one screen, who the author is, and the status o...
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Also, how do you set that up for item #1? We have teams of agents with each team working on a different product. If we leave the update to the agents, it may not get done. So, we would rather p...