Mary Paez
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We would also like other types of search criteria: Product help documentation or 3rd party sites from KC app so agents can get linking credit for adding these links into tickets Search by agent ...
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I know an author can do this in ServiceNow. But, I do not think you can do this in Zendesk. You need Admin permission to create categories & sections.
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Thank you for the offer. However, we feel that this should be a native part of the software.
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I believe the issue is now fixed for our Community
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HI Melody. We reported an issue that notifications were not being sent out when the topic is followed. I believe ZD is investigating this problem
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The Ticket to Help Center link in the ariticle above takes me to a 404 error page not found: https://www.zendesk.com/apps/support/ticket-to-help-center/
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Thank you. I was testing and it didn't work. But found out the feature will be available later this month. Thank you
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Thank you
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I am not able to see a dropdown list when using @mentions. Shouldn't a list of users come up when I type the name?
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So are the @mentions available now in our community? If so, How do you hide the email address from appearing in the post?