Mary Paez
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Publicaciones
Actividad reciente de Mary Paez Ordenar por actividad reciente-
Opening a new article via the ZD Knowledge Capture Add Article button
When adding a new article using a template, the article opens and the template is visible. Agents have reported that it is confusing for the article to open using the name of the template. They a...
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Is there a way to export all the Macros that we have created?
RespondidaOur team would like to review all macros for responding to customers. Is there a way to export all macros: Title, description, text reply, etc? When will ZD allow export of data from many report...
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Knowledge Capture feedback - any way to send notification to Article Author?
Right now the Knowledge Capture feedback mechanism opens a new ticket on the system. The notification gets sent to the knowledge Manager who has to foward the notification to the author of the act...
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Is there a way to keep text in line within a code block
RespondidaAn Agent is creating an article where he wants to insert code blocks into a table. The left column of the table show terminology and the right side shows sample code as an example of that term. He...
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How do I set a default value in a dropdown field in the ticket form?
RespondidaIs there a way to set a default value in a dropdown field in the ticket form? Also, can you have conditional fields, eg: when a user clicks this option from the dropdown, it only shows these values...
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Manage Articles UI - allow customization of columns
At this time, if you go to: Arrange content -->Arrange articles, it only lists the categories & sections and the articles contained in them. It would be nice to determine from this screen if each ...
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How to add a table format into Guide css?
RespondidaI would like to have a way to format all tables that are created in articles so the format is the same. Does anyone have an ideas on how to do this? Could you share code so we can make this simple...
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How to add a table format into Guide css?
RespondidaI would like to have a way to format all tables that are created in articles so the format is the same. Does anyone have an ideas on how to do this? Could you share code so we can make this simple...
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Issue gathering metric on published & draft articles from agent app
I want to add. Once I have a ticket opened in the Agent UI, there is a sidebar app that allows me to export data (published & draft articles) to help get the metrics we need monthly. There are a fe...
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Need a way to track previous article ownership
At this time there is no way to track the previous owner of a KB article. Articles change ownership due to attrition (people leaving company and people transferring to a new role). We must be abl...