Mary Paez
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Actividad reciente de Mary Paez-
How to implement article expiration?
I am trying to find information on how to implement article expiration dates? Is there a page I can review to do this. When I click the [COMPLETED] Article Expiration article in the search results...
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Love ability to add/remove columns in Guide Admin (Manage Articles UI)!
We love the ability to add/remove columns when using the Manage Articles UI. It is now extremely helpful to identify where articles are published on one screen, who the author is, and the status o...
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Zendesk Search - How to improve the customer experience?
Hi. I was wondering if any Zendesk customers use any of the following tools: Coveo Swiftype (federated search) ChatBots - which one? Other search tool using machine learning and/OR AI ??? We are...
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Advertise the KB from tickets using agent signatures
We are looking at using Zendesk signatures to advertise Knowledge Management. The trick here is that there are a few requirements: Each team of agents will have their share signatures. Product A ...
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Empty Sections never appeared on the portal
In the past, if we had created placeholder sections (that will contain KB articles at a later date), they never appeared on the Support Portal until an article was published. Switching to the Cope...
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How do ZD customers implement custom signatures?
We would like to add a custom signature for agents who work with a specific product. We have some agents that work tickets for multiple products also. This signature would point our customers to 1...
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Is there a way to set the font size of hyperlinks so it matches the rest of the text in a KB article?
Whenever we add hyperlinks into our KB articles, the font of the hyperlink is smaller than the rest of the article text (see example). We format our links to be orange as that is the company color...
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Need better way to handle a removal of permissions
When permissions are removed for a user (leaving company), all articles owned by that user are now marked as Author = Unknown. The reason this becomes an issue is the Knowledge Manager needs to tr...
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Need to sort the Knowledge Capture article templates that have "KCTemplate" label on them
Is there a way to sort the Knowledge Capture article templates that have "KCTemplate" label on them. They are listed in random order and we would like to group by language (we have one template pe...
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Is there a way to sort the templates in the Knowledge Capture application?
Is there a way to sort the Knowledge Capture article templates that have "KCTemplate" label on them. They are listed in random order and we would like to group by language (we have one template pe...