Mary Paez
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Publicaciones
Actividad reciente de Mary Paez Ordenar por actividad reciente-
Click on Feedback button vs Right-Click feedback button opens to page not found
RespondidaWhen I click on a feedback button on our ZD site, it allows me to follow an article. When I right click on the feedback button, it takes me to an error Page not found. Try it on one of your page...
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KB article labels issues!
Concerning KB article labels: Can labels be case IN-sensitive? We are having difficulty controlling the way agents enter labels into articles. This affects searching, filtering, Answer Bot, et...
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Will Zendesk consider adding a Firstname and Lastname field on user profiles to help with searching?
Our company has many customers. Within those customers, there are regions and staff members for those regions. When trying to find the profile for a particular user, I end up scrolling through pag...
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Is it possible to add header and footer to an article that is independent of the article content?
Is it possible to add header and footer to an article that is independent of the article content? The reason this is important is that Google search shows the first xx characters and answer bot l...
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Opening a new article via the ZD Knowledge Capture Add Article button
When adding a new article using a template, the article opens and the template is visible. Agents have reported that it is confusing for the article to open using the name of the template. They a...
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Is there a way to export all the Macros that we have created?
RespondidaOur team would like to review all macros for responding to customers. Is there a way to export all macros: Title, description, text reply, etc? When will ZD allow export of data from many report...
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Knowledge Capture feedback - any way to send notification to Article Author?
Right now the Knowledge Capture feedback mechanism opens a new ticket on the system. The notification gets sent to the knowledge Manager who has to foward the notification to the author of the act...
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Is there a way to keep text in line within a code block
RespondidaAn Agent is creating an article where he wants to insert code blocks into a table. The left column of the table show terminology and the right side shows sample code as an example of that term. He...
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How do I set a default value in a dropdown field in the ticket form?
RespondidaIs there a way to set a default value in a dropdown field in the ticket form? Also, can you have conditional fields, eg: when a user clicks this option from the dropdown, it only shows these values...
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Manage Articles UI - allow customization of columns
At this time, if you go to: Arrange content -->Arrange articles, it only lists the categories & sections and the articles contained in them. It would be nice to determine from this screen if each ...