Tod Ewasko

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing knowledge base activity without Explore

I want to reward my agents for responding to forums, writing KB's, responding to comments.  Secondly, understanding more on the user side, i.e. which users are reading, responding to posts.  Thanks.

• Ver comentario
• Tod Ewasko
• Creación 25 de enero de 2016 19:57
• 0 votos

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing knowledge base activity without Explore

Jessie, Where can I see what you're building? Just looking to see if it would solve my reporting problem.

• Ver comentario
• Tod Ewasko
• Creación 25 de enero de 2016 16:21
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Guide community tips for Help Center

I am looking for ideas on how to manage our Help Center Comments. I see the discussion board it's easy to find and respond to open questions. I do not see the same consolidated area for the remaind...

• Ver comentario
• Tod Ewasko
• Creación 19 de enero de 2015 17:17
• 0 votos