Corrin Duque

1. Comunidad
2. Feedback on Gather
3. Alias for End User in Community

I found it surprising that there was literally no post of other Zendesk users desiring an alias.  I suppose the majority of those using Community have members who are building relationships while n...

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• Corrin Duque
• Editado 1 de junio de 2017 16:40
• 0 votos

1. Comunidad
2. Feedback on Gather
3. Alias for End User in Community

Unfortunately no.  We discovered that even with our workaround of cloaking the users last name and organization there is no way to turn off the auto subscription to emails that displays the full us...

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• Corrin Duque
• Editado 1 de junio de 2017 15:32
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Back up your Help Center articles at the click of a button!

@Felix Question for you.  Have you included or explored the ability to export Community posts and comments?  Is this included in the Help Center backup?  And if so, is it possible to export only Co...

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• Corrin Duque
• Creación 16 de febrero de 2017 14:49
• 0 votos

1. Comunidad
2. Feedback on Support
3. Admin tool request: List of suspended users

@Mark Sure!  Unfortunately a full JSON export is the only way I was able to obtain a full list of users where I could hunt and peck through the haystack to find the "suspended":true value.   Note t...

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• Corrin Duque
• Editado 19 de enero de 2017 18:21
• 1 voto

1. Comunidad
2. Feedback on Support
3. Admin tool request: List of suspended users

+1 to this feature request as well as just about every comment.  This is a definite user management requirement.  We have no way of ensuring the users we intended to suspend are indeed suspended (a...

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• Corrin Duque
• Creación 18 de enero de 2017 22:10
• 2 votos

1. Comunidad
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

I believe my question was answered by the results!  Even though the article does state "It may take an hour or so for the new custom dimensions to be available in your Google Analytics project" I e...

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• Corrin Duque
• Creación 4 de enero de 2017 21:20
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer and team for updating!  This is indeed a Happy New Year gift! I've followed the instructions and tested to ensure it no longer breaks the java script and will wait a few hours to se...

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• Corrin Duque
• Creación 4 de enero de 2017 20:40
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Thanks Jennifer, We are unable to pull a report on solely customer or soley agent site search activity currently.  I signed up for early access to explore so haven't seen more than a demo of BIME A...

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• Corrin Duque
• Creación 12 de diciembre de 2016 18:35
• 0 votos

1. Comunidad
2. Zendesk on Zendesk
3. Help Center user segmentation using Google Analytics custom dimensions

Any news on updating this so we can track user role in site search?

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• Corrin Duque
• Creación 12 de diciembre de 2016 18:26
• 0 votos