Kay

1. Guide
2. ...
3. Host mapping
4. Can I map multiple domains to my subdomain and Help Center?

Hi Michael,Okay, so it looks like it indeed isn't allowed exactly like this. I did some more research online, and the solution I shared earlier isn't actually recommended reading how people think a...

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• Kay
• Creación 26 de noviembre de 2020 10:07
• 0 votos

1. Comunidad
2. Support Q&A
3. Agent Signatures

If a red X appears, the image is either removed from the URL or the mail program is blocking the image.

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• Kay
• Creación 26 de noviembre de 2020 07:49
• 0 votos

1. Guide
2. ...
3. Host mapping
4. Can I map multiple domains to my subdomain and Help Center?

  You can do both. However one of them is the primary one that will be used in Zendesk.If you require both www.support and support. you’ll need to point one CNAME record to Zendesk and set it up as...

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• Kay
• Creación 26 de noviembre de 2020 07:47
• 0 votos

1. Comunidad
2. Guide Q&A
3. Auto-populating fields in ticket forms with custom field input data

Hi Daniel,In the request form you could do that yes.Something like if (window.location.href.indexOf("BRAND URL HERE") > -1) { document.querySelector('.request_subject').style.display = "none"; do...

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• Kay
• Creación 23 de noviembre de 2020 16:28
• 1 voto

1. Comunidad
2. Support Q&A
3. automated json ticket from field not correct

Hi Uncle Joe,I am not 100% sure.. But I believe it depends on the API you are making the call to: Requests or Tickets.And whenever you use the tickets API you need to use the submitter_id property ...

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• Kay
• Creación 23 de noviembre de 2020 16:24
• 0 votos

1. Comunidad
2. Support Q&A
3. Create ticket for Facebook post with comment, not "empty" posts.

Probably the support team.However if you want this resolved fast, I would advise to just test it yourself.

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• Kay
• Creación 12 de noviembre de 2020 10:44
• 0 votos

1. Support
2. ...
3. Tickets
4. How can I track satisfaction ratings with comments?

Bernard what does set the system as automatic mean? The part that you've built yourself, are you referring to the satisfaction email?

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• Kay
• Creación 12 de noviembre de 2020 09:01
• 0 votos

1. Comunidad
2. User Tips & Tricks
3. Insert Google Translate widget to your Helpcenter

Hi Ron! Another Dutchy here.. 🇳🇱You can safely hide the web widget based on a URL (or any other JS variable). if (window.location.href.indexOf('.es') > -1) { zE('webWidget', 'hide');} Ps. if you u...

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• Kay
• Creación 12 de noviembre de 2020 08:51
• 0 votos

1. Comunidad
2. Support Q&A
3. Create ticket for Facebook post with comment, not "empty" posts.

Hi Theis,Not sure if you can make a distinction between Facebook Ad Campaigns and comments.The article here says there is an option to show unpublished posts (which appears to be like ads).If so, y...

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• Kay
• Creación 12 de noviembre de 2020 08:44
• 0 votos

1. Comunidad
2. Feedback on Support
3. Emails not threaded in Outlook conversation view

Completely understandable. Unfortunately I don't have access to the tickets. I am a volunteer here in the community.Maybe very silly, but to the subject lines match of all the 'bad' tickets?   

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• Kay
• Creación 30 de octubre de 2020 20:53
• 0 votos