Serge Mak
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Actividad total61
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Última actividad
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Votos17
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Resumen de la actividad
Última actividad de Serge Mak-
Serge Mak hizo un comentario,
Hey Jack, I'll be glad to help you. Please contact me at support@roundrobin.zendesk.com
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Serge Mak hizo un comentario,
@Alexander Thanks! Last week we had found and fixed a bug in the code of this script. The double quote character was not escaped in Description field. All who are faced with the issue, please upda...
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Serge Mak creó una publicación,
Round robin ticket assignment with agent queue limiting and queue prioritization
Introduction In this tip, I want to introduce you to Round Robin App for Zendesk® which automatically assigns tickets to the agents in your Zendesk in a round robin manner. In addition to basic rou...
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Serge Mak hizo un comentario,
Thanks! I'm glad you liked it. The script code with "description" is here.
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Serge Mak hizo un comentario,
Thanks! I'm glad you liked it. Following is the script code with "description". javascript:var win=window.open("","","width=600,height=500,scrollbars=yes");var vn=+window.location.href.replace(/...
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Serge Mak creó una publicación,
Export view to CSV file without 10 min limit
Introduction Perhaps you are faced with the problem of the CSV file request frequency limit. To work around this, we use small javascript (bookmarklet) that receives the data via Zendesk API and sa...
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Serge Mak hizo un comentario,
Interesting tip
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Serge Mak hizo un comentario,
Hi all, Seeing the interest of Zendesk community for automatic tickets assignment and agent load balancing, I want to share our solution which solves these tasks. Check it out roundrobin.zendesk...