Question
Comment empêcher Google d’indexer mon centre d’aide?
Réponse
Si les utilisateurs doivent se connecterpour accéder à votre centre d’aide, votre page ne doit pas être indexée par défaut.
Si vous pouvez consulter votre centre d’aide sans vous connecter, ajoutez un noindex Meta au code de votre thème afin que vos articles ne s’affichent pas dans les recherches Google ou d’autres moteurs de recherche.
Pour restreindre votre centre d’aide public
- Dans Guide, cliquez surPanneau de personnalisation .Icône (
) dans la barre latérale. - Cliquez sur le thème à modifier pour l’ouvrir.
- Cliquez Modifiez le code et sélectionnez document_head.hbs.
- Saisissez la ligne de code suivante, comme illustré ci-dessous.
<meta name="robots" content="noindex" /> - Cliquez sur Publier.
Pour en savoir plus, consultez l’article : Comment empêcher Google d’indexer un article spécifique.
Traduction - exonération : cet article a été traduit par un logiciel de traduction automatisée pour permettre une compréhension élémentaire de son contenu. Des efforts raisonnables ont été faits pour fournir une traduction correcte, mais Zendesk ne garantit pas l’exactitude de la traduction.
Si vous avez des questions quant à l’exactitude des informations contenues dans l’article traduit, consultez la version anglaise de l’article, qui représente la version officielle.
13 commentaire
Lowell
Hello,
We're currently using the Zendesk “TEAM” but we really need to add the <meta name="robots" content="noindex" /> to the code of our help center. How is it possible without upgrading for a whole month just to put a small line in the HelpCenter code?
Thanks in advance for your reply.
Kind regards
0
Mona
This helpcenter article and articles that are linked seem to be all very outdated. Can we get an updated article?
0
Elina
Hey @Ivan, thank you for the linked article. Unfortunitelly this is an outdated solution. Google does not allow this anymore.
0
Ivan Miquiabas
Thanks for reaching out! I believe yes, not specifically categories but a page from your Help center. Please check out this article.
Hope that helps!
0
Elina
Is there a way/code to only exclude specific categories of the help center? Thank you very much!
0
Sonny
If you are still seeing your Help Center being index by Google search, you can try to utilise the Remove URL's feature available in your Google Webmasters Tool account. This feature indicates which page should be removed from the Search Engine Results Pages by Google.
You can verify your account with Google Webmasters Tool by adding a meta tag to the Header of the Help Center, as described here. If you wish, you can restrict Google from indexing all the content of your Help Center, by following the steps described in this article: How can I restrict Google from indexing my Help Center?
Thank you!
0
Arminder Singh
How long does it take for the no-index changes to kick in? We added the no-index code in document_head.hbs last week and articles are still showing up in Google search results.
0
Brett Bowser
Hey Patrick,
I was able to track down the following article that may help point you in the right direction: Content Removal: Report Broken Links or Outdated Cache Pages
I hope this helps!
0
Kel S.
Here's a link from Bing on how to block the URL from webmasters:
https://www.bing.com/webmasters/help/how-can-i-remove-a-url-or-page-from-the-bing-index-37c07477
"This will prevent the URL from appearing on the search results within 24 hours."
0
Patrick
Is there a specific request to also do this in other search engines like Bing?
How can we remove the entries that are listed in Bing already? We applied the no-index tag but there are already some entries in the search index off Bing and we need to get them out
Thanks
0
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