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Rob Stack

Zendesk Documentation Team

Modification le 21 juin 2024


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I am facing an issue with the Metric change feature. 
I have selected: Change # ticket with a list of restricted metrics to display. 
One of them is First Reply Time (min) but the value displayed is the SUM and I would like to have the AVG or MED. How can I proceed to select the right agregator? 

 

 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

HI Support Petiscope !

You can change the aggregator by going to the report & clicking on “First Reply Time (min)”. It'll open a new box with options where you can choose AVG or MED as explained here: Changing the metric aggregator

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