Strip signature from proactive texts

15 Commentaires

  • Zoe Winker
    Actions pour les commentaires Permalien

    +1 for this! We're in healthcare so we have lengthy disclaimers at the end of each email that are getting added to the text and making it very hard for the recipient to read.

    3
  • Artur Zaytsev
    Actions pour les commentaires Permalien

    the solution is simple, we need support for special SMS signature AND an ability to send direct SMS, who come up with a backward design to send text via proactive_text trigger? we need to be able to send SMS just like email -- directly.

    3
  • Sara García
    Actions pour les commentaires Permalien

    We would need to send SMS without signatures as well

    3
  • Jordan Muir
    Actions pour les commentaires Permalien

    Can we simply not have a Text Signature?

     

    2
  • Rob Barreca
    Actions pour les commentaires Permalien

    +1 I want a signature on my emails not my proactive texts.

    1
  • Casey Lasda
    Actions pour les commentaires Permalien

    I agree. I also don't think you should have to create a ticket to send out a pro-active text. There should be a simple drop down menu within the ticket where you can choose if you would like to send a text or email. Then it would be easy to automate the removal of the signature from pro-active texts. 

    2
  • Kelly Ngo
    Actions pour les commentaires Permalien

    We also have a similar use case where we don't want our signatures included in a proactive SMS. Any updates from Zendesk on this?

    1
  • Debs
    Actions pour les commentaires Permalien

    We also need to be able to send a text without the standard signature, but maybe replace with a short one.

     

    1
  • Hillary Raigner
    Actions pour les commentaires Permalien

    +1 We really hope removing signatures from proactive texts is in the works, this is a major flaw with the feature. 

    1
  • Sue Pham
    Actions pour les commentaires Permalien

    I'm very surprised this feature has not been implemented... Hopefully a solution is very soon

    2
  • Alex French
    Actions pour les commentaires Permalien

    Hi Zendesk.

    What is the status on this feature request? Seems to be a simple one to implement. No signature on SMS messages. If you want a signature include it in a macro.

    2
  • Sadie Sumner
    Actions pour les commentaires Permalien

    +1 When you're working mostly in email tickets, you don't want to use a macros as your signature for every ticket.  It's silly that signatures cannot be disabled for text messages.  

    0
  • Flavio Lira
    Actions pour les commentaires Permalien

    Not surprised to see another quite valid request stay without a response for 2+ years here... upvoting!

    0
  • Kelsey Bourdois
    Actions pour les commentaires Permalien

    +1 It's stupid to have to add it onto every single email if we don't want it on text messages. Seems like a simple thing to fix!

    0
  • Hege Farsund Solheim
    Actions pour les commentaires Permalien

    100% agree - sending a ticket as an sms should be a drop-down feature (and not some trigger setup) and allow no signature. 

    1

Vous devez vous connecter pour laisser un commentaire.

Réalisé par Zendesk