Forcing "tickets" to automatically become "incidents" as ticket type

2 Commentaires

  • Graeme Carmichael
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    Johan

    You can use a trigger to change the ticket type to a default value. So you can have:

    Meet all the conditions:

    • Ticket is: Created

    Perform action:

    • Ticket Type: Incident

    The Agent would then pick the associated problem when processing in the Agent interface.

    1
  • Johan Orstadius
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    Ah, perfect!

    Thank you for that :)

    0

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