Forcing "tickets" to automatically become "incidents" as ticket type


3 Commentaires

  • Graeme Carmichael
    Community Moderator


    You can use a trigger to change the ticket type to a default value. So you can have:

    Meet all the conditions:

    • Ticket is: Created

    Perform action:

    • Ticket Type: Incident

    The Agent would then pick the associated problem when processing in the Agent interface.

  • Johan Orstadius

    Ah, perfect!

    Thank you for that :)

  • Nicole S.
    Zendesk Community Team

    This post closed for comment by the Zendesk Community Team. If you have a related or new question, please create a new post


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