I want to create a tag that I can add to a ticket. I want to add a rule to this tag that prevents the "How did we do?" email from going out once that ticket is closed.
- How do I create a new tag?
- How do I apply a rule to a tag?
The person who previously managed our support team set this up for a couple of different kinds of tickets, but I need to set up a new one. Help!
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