I would like to put in a request for a blind transfer, or the ability to complete a transfer without the calling being answered on the other end. The current transfer feature only allows an agent to complete a transfer when either 1) the call is answered or 2) the voicemail is hit.
My company works external vendors / businesses and there are times where we need to transfer the call to one of our external partners. We do not need to do a warm transfer and it does not make sense for one of our agents to remain on hold while waiting for the external party to answer.
Vous devez vous connecter pour laisser un commentaire.