Multiple shared numbers for end user

10 Commentaires

  • Nicole S.
    Zendesk Community Team

    Hey Andrea - 

    I see you're getting some assistance with this in a private ticket, but let us know if there's anything else we can help with. 

    0
  • Andrea Carradore

    Hi Nicole,

     

    got the assistance in the private ticket, it seems to be product limitation at the moment.

     

    Anyone facing this issue, keep using custom fields for users.

     

    Cheers

    Andrea

    1
  • Heather Rommel
    Community Moderator

    How do other accounts handle shared phone numbers? We are having the same issue....

    0
  • Savitha Rajashekar

    Hi, I would like to vote for the feature request, please. 

    It would be very helpful to be able to share a phone number or save number under an Organization.

    0
  • Juliet Frerking

    Any update on this? Big issue for us as well. Would love to know how others work around this.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Juliet,

    No updates to provide at this time but I'll poke our Product Managers so they know there are users that are still interested in this feature.

    Cheers!

    0
  • Ethan

    Hi Guys

    Just an idea as a work around.

    Because there's no feature to add a phone number under org profile, the other solution can be creating a user under the org such as, "Org aaa office number" or "Org aaa reception" and save the share number(s) under that account instead of adding the same number under all the users from that org.

    Hope it helps.

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hey Ethan,

    Thanks for posting your workaround for the community! Would you be willing to share this with other users in our Tips & Tricks section?

    Best regards. 

    1
  • Ethan

    Hi Devan

    Sure, but I have never done it and will need some guidance. 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Ethan,

    All you would need to do is post your workaround in the following topic of the community.

    User Tips & Tricks

    Best regards. 

    0

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