I'm facing an issue with shared numbers, I can't have more than one shared number for each end user.
My system is configured to open tickets on any incoming call and authomatically recognizes the user by the Caller ID number.
Let's say that user A, user B and user C, from the same company, can call me from their own mobile numbers and from a couple of shared office numbers, something like two different organization numbers.
What I see is that I cannot insert a second shared phone number if the user already have one. Why this limitation? This is causing me problems since I have many users sharing many phone numbers.
Thanks in advance for any suggestion
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