IVR - Routes need 'no keypress' option

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4 Commentaires

  • Sebastiaan Wijchers
    Community Moderator

    I'd like the no keypress option too!

    It seems that in some cases people's keypress doesn't come through. Or people that don't know how to get back to the keypad on their touchscreen when on a call.

    1
  • Kate Hope

    Has this option been implemented yet? Also would be interested in an option that plays a greeting then disconnects?

    0
  • Caleb Christopher

    Was this updated or added?

    1
  • Neil Weldon
    Zendesk Product Manager

    Hi Caleb, As a keypress you may select 'Default'. Default is the route that will be acted upon when there are no keypresses although we do play the greeting 3 times prior to taking the default option.

    Neil Weldon | Director of Product

    -2

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