Community Discussion: How do you use Views?

96 Commentaires

  • Nicole - Community Manager
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    Thanks for the feedback, Amanda.

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  • Tim Li
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    I work in a company that has about 35k tickets average per month. We use customized views heavily, because we have so many different kind of issues and almost half of the tickets are not in the correct category. Also desperately need the condition "subject" and regular expression to search descriptions (perfect if can search all the comments in one ticket, not just the initial comment) /subject in views. 

     

    Thanks!

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  • Rob Baker
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    @Jay, 

    Try https://[your_subdomain].zendesk.com/agent/users/[agent_id]/ccs

    Not a view per say, but also not universally known.

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  • Jonathan March
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    It would be very useful to test for a condition of custom date present / not present. We have several custom dates: Ping Date, & Date complete (which is the date that the work was actually completed for the customer, even if we want to leave the ticket open for followup for a while). We want to look at held tickets with no ping date, and at completed tickets...

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  • Chad Hanna
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    Recent implementer of Zendesk and the ability to do views where I am a cc is something that would make life much easier.  Our second level support gives first level the answer to provide to the customer.  The process is not the most efficient way to respond, but this process provides training to our first level support.  Our goal is to also develop our employees beyond the base role so they can succeed, grow, and accelerate their role in the company.

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  • TJ Patel
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    Zendesk has one of the worst feedback to product pipelines I've ever seen, and a worse customer service..  This issue with views has been going on for longer than 3 years, it took them ages to even open the convo, and now their official suggestion is to use Quickie... It's all just noise with a mentality of forcing their philosophies through their design choices (even if they don't fit your org's usecase), that they've had since they were new on the scene.  What compounds the situation is the seeming tendency to finding ways to generate more income without listening to users.

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