Hi folks - I have a couple of quick feature requests for SLAs:
1. It would be really helpful to have a "Full Resolution Time" SLA.
2. I'm aware of the Automation notifications, but it would be a nice touch if you could set certain times before an SLA breach (30 mins, 1 hour, etc.) where the countdown would turn yellow.
Vous devez vous connecter pour laisser un commentaire.