Figuring out the best staffing strategy for your Talk instance can be a tricky part of getting started. The optimal number of agents and schedule depends on a variety of factors, like your anticipated call volume, number of phone numbers, and average length of each call.
If you've rolled out Talk, how did you figure out a staffing plan? What challenges did you run into? What advice would you have for others in the same boat?
If you're setting up your staffing plan, you can check out our Help Center article, Determining your Zendesk Talk staffing requirements for some guidance on scheduling and staffing your Zendesk Talk agents.
Vous devez vous connecter pour laisser un commentaire.