want to stop welcome emails for certain type of users (which belongs to certain insurance companies).

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2 Commentaires

  • Nicole - Community Manager
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    Hey Hirdesh - 

    I'm going to move this over to the Q&A topic for you. 

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  • Brad Ladwig
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    Hi Hirdesh,

    I'd be happy to take a swing at your questions regarding user creation once "Anybody can submit tickets" is disabled:

     

    1. A new user created by a phone call would technically be created by an agent, so there would be no problem with this method.  
    2. Users created manually by an agent would be allowed with this setting disabled.
    3. Unknown users could still submit tickets via email 

     

    The general access rules for a "closed" Support account are:

    • Your Help Center is visible to all visitors, whether they are signed in or not.
    • Only verified users you have added to your Zendesk account can submit support requests through the Help Center. Unverified users that have been added to the account can verify themselves by going to the Help Center and requesting a password.
    • Both verified and unverified users you have added to your Zendesk account can submit support requests via email to your Zendesk Support address.
    • If you have a knowledge base, access is determined by the rules applied to it, as described in Restricting access to knowledge base content.

    For more details, check out our article Permitting only added users to submit tickets.

    I hope this helps!

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