How to send discord tickets to groups?

1 Commentaires

  • David Gillespie
    Zendesk Product Manager

    Hi Rhyan Smith,

    Very interesting use case. We'd need to be able to identify which Discord server the ticket came from, and then we could use a trigger to route it to the Group. 

    Unfortunately we don't have a tag or differentiation between the different integrations at the moment, I've passed this onto our development team to see how we might cater for this use case.

    Thanks,

    David

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