Hide blank ticket fields on customer side

6 Commentaires

  • Brett Bowser
    Zendesk Community Team

    Hey Anne,

    This is an excellent tip! I'm sure this will be super helpful to other users so thank you so much for taking the time to share this :)

    0
  • John Budke

    How timely! I was trying to achieve this yesterday and couldn't.  However, it didn't work for me.  I pasted the code and published, but all the fields still show with a hyphen.  

    Does this work with already solved/closed tickets, or just going forward? What am I missing?

    0
  • Ram Claudio
    Zendesk Customer Advocate

    Hello there John, upon checking the code it seems the closing tag for the and has some spaces that can be removed. Can you try removing the spaces? Cheers!

    1
  • Andrey Sarapulov
    Zendesk team member

    When I tested it the dash symbol from the code didn't work. So I had to copy the actual dash symbol from the Help Center into the code. Then it started to work.

    1
  • Samantha Chavez

    First Anne Lhomme you are a rockstar for this. You deserve a taco 🌮! I use several conditional fields and it makes for an ugly output end user side if they are not hidden. 

    Second to echo the two seperate comments above:
    John Budke Ram is correct, the original example code given does have spaces that need be removed for the closing {{/is}} and {{/each}} tag.

    Andrey Sarapulov the reason the normal hyphen did not work when you typed it vs copy is because it is actually an em-dash. Which is basically a fancy way of extending the normal hyphen length. The em-dash can be entered vs needing to copy/paste it. For Windows you can insert one of the following ways (I do not Mac so I do not know those instructions, but I am sure it can be found on Google if needed):

    1. Press Ctrl + Alt + minus key (-) on number pad (doesn't work on a laptop).
    2. Use the windows alt code (not convenient).
    3. Press the Windows key () + period (.), select Ω and scroll to select the em-dash to the right of the regular hyphen. (This is the easiest to remember if you use both a desktop and laptop).

    Replacing the original custom fields code with the below in the request_page.hbs template, worked as expected and hides the custom fields with a blank value. Make sure you are not accidently editing the requests_page.hbs template. 

    {{#each custom_fields}}
    {{#is value "—"}}
    {{else}}
    <dt>{{title}}</dt>
    <dd>
    <span>{{value}}</span>
    </dd>
    {{/is}}
    {{/each}}

    Hope this clarified a few things for those with questions, but this works great!

    0
  • Samuel Mosher

    Thanks! This is amazing! One question - checkboxes on a form show No instead of — Has anyone figured out how to hide those as well? I'm hesitant to add a {{#is value "No"}} as we have some dropdowns which are Yes/No and should show.

    EDIT: Worked on it a bit, and was able to achieve the desired result with this code (caveat - it will hide unchecked checkboxes, if that was something you wanted to see. We don't, since all checkboxes are required conditionally on these forms!):

    {{#each custom_fields}}
    {{#is type "checkbox"}}
    {{#is value "No"}}
    {{else}}
    {{#is value "—"}}
    {{else}}
    <dt>{{title}}</dt>
    <dd>
    <span>{{value}}</span>
    </dd>
    {{/is}}
    {{/is}}
    {{else}}
    {{#is value "—"}}
    {{else}}
    <dt>{{title}}</dt>
    <dd>
    <span>{{value}}</span>
    </dd>
    {{/is}}
    {{/is}}
    {{/each}}
    0

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