Hi Zendesk Support.
UPDATE: Chandra Robrock commented below about a feedback post from 2016 asking for the same. And as you can see, you already made this a feature here in the Help Center system with Permalinks. Please, it's just about 15 characters addition in the code, and people has been waiting for this for 5 years now? Any reason NOT to implement this feature?
When referring to a ticket, sometimes I am referring to a specific comment. It would be awesome if you could just put a <a> tag around each comment's timestamp with an ID for that specific comment. I guess it's the div.content's parameter data-comment-id.
The link should work for both Agents and Requesters ("users"?), just like normal ticket links do today, linking to the Agent url.
The below ticket is at https://flexpos.zendesk.com/agent/tickets/10060
Comment URL could be like this: https://flexpos.zendesk.com/agent/tickets/10060#706638506819
It would be much appreciated and as I see it a quick thing to implement.
Thank you for amazing user experience - helping us give amazing customer experience :-)
Vous devez vous connecter pour laisser un commentaire.